James M. Haitz, LCSW-R
Community Behavioral Health Services

Press Release 4/15/20


Due to the COVID-19 epidemic, and until further notice, the Department of Mental Health & all programs of Wayne Behavioral Health Network & Wayne Substance Abuse Services will be operating with a reduced staff and limited services as noted below:

  • Our offices will be open and operating administratively for staff only Monday-Friday 8am until 4pm.
  • Telephone calls received by the agency during the above hours will be answered and triaged accordingly.
  • No in-person client appointments will take place with the exception of scheduled injectable medications.
  • Clinical staff will be staying in contact with patients via telephonic communications.
  • Patients receiving medication interventions will continue to be provided with prescription refills and support and medical staff will remain in contact with those patients via telephonic communication.
  • Support and interventions will continue to be provided to clients who are experiencing a crisis and/or who have urgent-emergency situations.
  • Referrals and discharges from hospital in-patient psychiatric units, hospital emergency departments, or other in-patient facilities will continue to be accepted with the understanding that contact (including continued medication management) will be limited to telephonic means.
  • All other routine scheduling for in-person appointments will be suspended until the COVID-19 emergency has subsided and regular operations resume.
  • The Open Access Center & COTI programs will operate as noted above.
  • Mobile services will be suspended until further notice.

We sincerely apologize to our clients and to the public for these necessary reductions in services, and we understand how difficult a situation this may be for many of you.  If anyone needs emergency services or emergency treatment during this situation please don’t hesitate to call 911 or go to the nearest hospital emergency department.  If you need general information after business hours, please call Lifeline at 211.  For all other inquiries you can call our office at 315-946-5722.

Thank you.

Reach Out

COVID-19 Resources

The COVID-19 pandemic has left many New Yorkers feeling anxious and stressed.

Learn more about:

  • Managing anxiety in difficult times
  • Coronavirus-related guidance for healthcare providers
  • How you can volunteer to help


OMH Emotional Support Line: 1-844-863-9314 *
The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.

Tips for Mental Wellness (Español | বাংলা | 中文 | Р УС С К И Й | Kreyòl Ayisyen | 한국어를)
How to cope with COVID related stress and anxiety

Mental Health Resources During an Emergency
People often experience anxiety, fear, and helplessness during an emergency. Know the signs and get help.

1519 Nye Rd.
Lyons, NY 14489
315-946-5722 (Phone) 315-946-5726 (Fax)

National Suicide Prevention Lifeline


Add Comment