DSS continues to be open to respond to immediate needs and requests for assistance.

Emergency Broadband Benefit

Starting May 12, 2021 the Federal Communications Commission has a new program – the Emergency Broadband Benefit Program (EBBP).  This is a temporary program that will end when the fund runs out of money or 6 months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

Low income households struggling to afford internet service during the pandemic may be eligible for a $50 or $75 monthly discount for broadband service and a one-time discount of up to $100 for a laptop, desktop computer, or tablet.

Please see the attached handout for information about program eligibility and the steps to apply for the program.

Please note: 

  • Any visitors (clients or otherwise) who report to the building must verify their vaccination status either by producing their vaccination card or the Excelsior pass. Failure to provide either will require that they wear a mask at all times in the building.
  • All visitors will be required to provide verification at our reception or client window, and will be given a visitors pass that indicates they have been screened. The passes identify them as a visitor and will have an indication that they have been screened.
  • We will continue close our facility to the general public from noon-1:00 pm each weekday in order to sanitize our waiting areas and interview rooms, so that we can help keep visitors safe

To help meet the needs of our community:

  • We have installed a secure lock box at the main entrance to our facility so that applicants or active recipients can drop off essential documentation.
  • We will check this drop box regularly to assure that your documents and your case receive prompt attention.
  • We are providing special instructions for the types of assistance you may need due to the current State of Emergency: DSS Special Instructions
  • Additionally, applications for assistance can be submitted by email to the following
  • Persons with general questions or questions regarding their case are encouraged to contact the agency at 315.946.4881.

Thank you for your patience.

Special SNAP benefit allocations are being provided during April.  More details can be found here:  SNAP-Covid-19.

Here are links to two of the applications that you may need:
2921 – DSS Application for Temporary Assistance
4826 – DSS Application for SNAP

To apply for SNAP online, please visit:

The Mission of the Wayne County Department of Social Services is:

TO SERVE the Wayne County community with dignity, empathy and efficiency
TO RESPOND to those with financial needs while promoting their self-sufficiency
TO ENSURE the safety and healthy development of children and vulnerable adults
TO SUSTAIN family relationships through support and recognition of families’ resiliency, inherent strengths and capacity to change
TO PARTNER with our community to meet present and future needs of our residents

DSS-2921 Application for Temporary Assistance

Ellen Wayne Ed.D.
Commissioner Of Social Service
77 Water St.
P.O. Box 10
Lyons, NY  14489

Hours of Operation:
8:30 AM – 5:00 PM

Contact Us:
Telephone:  315-946-4881
Fax:  315-946-7626

After Hours Emergency:
(Food & Shelter)
Wayne County Sheriff’s Office

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