2017 is officially over and all the numbers are in. It was a banner year for our department in many ways. The work could have never been accomplished without the hard and diligent work of all our
staff members under the supervision Amy Haskins the coordinator of Aging Services. I am extremely lucky to have such a talented staff that go above and beyond the call of duty!!!!

NUTRITION UNIT Supervised by Lisa Zonneville

Lunch Club 60-The year started out with a bang with moving three of our six senior centers (Lunch Club 60) to new locations in Newark, Clyde and Sodus. All the hard work paid off. The new sites have resulted in increased numbers of people and meals served. Since two of the new sites didn’t open until February and May we still don’t know the full impact but by the end of the year we had already surpassed the 2016 meal count. We served 14, 982 meals to 275 people! I want to thank all the Lunch Club 60 managers for their dedication to the program-, Sharon Morano, Brenda Smith, Mellissa Martinez, Vivian Taylor-Kalinowski, Nancy Welcher and Caryl Carne-Coe.

Home Delivered Meals- Home Delivered Meals is another critical service that we provide to seniors that enable the frail elderly to remain at home longer and healthier. Last year we contracted with Home Meal Service Program to provide 35,000 meals to frail, homebound Wayne County seniors. Due to a surge in referrals toward the end of the year, we ended up actually serving 36,078 meals and providing 382 hours of case management to 246 clients in 2017. All the assessments and reassessments were conducted by Lisa Zonneville and Andrea Morgan (no small task). In 2017, we were also able to implement a new cost per meal billing system with the Home Meal service program that streamlined the billing process greatly.

Farmer Market Coupons- In 2017, we increased to distributing all of the 820 coupon booklets that the state sent to us from the 760 booklets in 2016. This distribution effort included almost 20 community locations and 100 home visits, also a record. Our whole staff got involved. Hats off to both Lisa Z. and our new Services Assistant Andrea Morgan.

COMMUNITY CAREGIVER UNIT Supervised by Brad Barrigar
This unit is comprised of our case management and aide service programs. Our case managers assist seniors over 60 to link with needed services to remain in the community safely. The majority of our case management clients receive aide service through our office as well. We offer traditional aide service through contracts with Lifetime Care and Home Instead where the agency assigns a professional caregiver/aide
to the client. We also offer a Consumer Directed Option through a contract with Medical Solutions who acts as a “Fiscal Intermediary” for seniors to be able to hire their own aide/attendant.
Our Case Management program served 174 seniors in 2017 by providing 1824 hours of case management services. Our Aide Service program served 132 seniors in 2017 by providing 2,880 hours of aide service.
Thanks to our senior caseworker (Brad) and two caseworkers Marsha Walker and Nicole Grevell that provide these services. They are great advocates for their clients.

Personal Emergency Response Units (PERS)-
In 2017 we submitted a Request for Proposal for a new PERS vendor, Response 4 Help came in with the best and lowest bid. We are very pleased because the provider and technical service is located in an adjacent
county and are very responsive. With the assistance our staff members Lisa Paddock and Brad Barrigar within two months the new provider replaced all the existing 160 units with state of the art technology units.

Transportation-Our Transportation program offers rides to seniors to our lunch clubs on four days of the week and the other day is open for any appointments or errands for seniors on a first come first served basis. On the days of the lunch club transportation, we are also able to offer local transportation to seniors in those areas for local errands. Additionally we have an arrangement with WATS where we can provide seniors needing out of county medical transportation vouchers to ride on the WATS bus to their appointment and back. In 2017 we offered 88 senior riders 3010 rides. Thanks to Peggy Vandamme who does a great job.


NY Connects, the statewide initiative to create a seamless information and referral system for people with long-term care needs continued strong in 2017 in Wayne County, particularly with the statewide advertising campaign in late summer. The call volume almost doubled over 2016 with client contacts surging from 954 to 1797. We have started to see an increase in demand for our services. This is a great thing, but also has caused us to have to maintain waitlists for almost all of our program areas. Kudos to Jackie Jones and Kathryn Demarco. A spin off of NY Connects is the new care transitions program that we created in 2016. This program has also gained great momentum in 2017. With the diligent efforts of Katheryn DeMarco we are now seeing regular referrals from hospitals and nursing homes and homecare agencies of people who need that extra little assistance to stay home safely.

Health Insurance Counseling (HIICAP)-The trained and state-certified HIICAP counselors assisted 783 Medicare beneficiaries in one-on-one individual sessions. While most of these 3,200 contacts occurred at our office, an increasing number of home visits are being conducted to individuals unable to make it in to our Nye Road office. We also held 12 Medicare 101 classes with 5-20 people per class. Our first ever Medicare Insurance Fair saw 100 people coming to meet with insurance companies to get information about 2018 insurance options. Only 16 people that attended the insurance fair also needed to come in for an appointment during the Medicare Open Enrollment which means that 84 people were able to come to our event and get their insurance questions settled. Under Kendra’s direction, the outstanding teamwork of Rachael Horton and Evonne Pomerantz being backed-up by Jackie Jones and Kathryn DeMarco, they tackled 33% more cases than the year before! Fifty cases were referred to the state due to the large number of referrals.

SUPPORT STAFF Supervised by Stephanie Wilson
Needless to say, none of the above would be able to happen without our incredible support staff, creating budgets, fielding calls, counting units of service, imputing data, taking minutes, mailing letters and
countless other tasks that help our office run like a clock. Thanks to the dedicated team lead by Stephanie, Pam Marsteiner, Candi Hutchings, Heaven Warnica and Lisa Paddock.

By the grace of the Rochester Area Community Foundation, I was able to secure funding for a planning grant to bring transportation providers together to identify and address the barriers facing transportation
in the community. A consultant who set up a county wide system in a nearby county is volunteering her time to assist Wayne County providers to work to address the transportation needs of county residents. We are now in a position to contract with Wayne County Action Program for the provision of medical transportation for seniors 60 years of age and older. If all goes according to plan, we should be ready to accept referrals by May 2018. All in all, not a bad year. It is amazing what you can accomplish with a great team of people by your side!!!!

Penny Shockley, Director

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