Aging and Youth Quarterly Review

We Need Your Help

          There are many various issues that impact the quality of life for our seniors, be it adequate health care, the cost of medication, transportation, adequate income, good nutrition, housing renovations and services that allow seniors to remain in their homes and close to their community support system.

Transportation issues have been identified as one of the primary barriers that restrict seniors being able to live independently and be a vital part of their community.  If seniors cannot drive, do not have access to public transportation or a do not have a good support system of friends or family to them where they want or need to go, it is a problem. It not only limits people’s social activities; Lunch Club opportunities, Church, library and shopping but also creates critical health barriers by limiting access to Dr. appointments, lab work, dialysis, pharmacy and rehab appointments.

  Wayne County Department of Aging and Youth wants to be sure we are being responsive to the particular needs of the older population in our rural community. Our department has received a grant from the Rochester Area Community Foundation to assess transportation gaps and barriers and create transportation solutions for seniors that have no available means of getting around. 

We are in the process of updating the transportation guide information from various human service and transportation providers and councils (ARC, Long Term Care Council and Wayne Rural Health Network Board). We are looking at the number of vehicles in an agencies fleet, hours of operation, destinations traveled, populations served and identifying various restrictions in providing transportation for clients other than their identified target population. We will compile the data looking for common routes, resource availability, barriers, inefficiencies and opportunities to providing transportation services for older adults.

We need your opinion of where you see the transportation issues impact you, your loved ones or community members that struggle with this problem.  We will be conducting focus groups and surveying older adults and caregivers in all regions of the county to further determine difficulties accessing needed medical transportation. A survey has been developed and will be presented at Wayne’s senior citizen clubs, home delivered meal consumers and at our October public hearing /insurance fair to further identify gaps and needs.

In October –November our office that schedule agency transport and our NY Connects staff will keep track of all transportation requests and whether the client was able to be served by our agency or were they referred elsewhere or were their needs not met.  We will compile the results of the survey.

If you could please help us by completing the following brief Transportation Survey and return it to our office. We want to make sure we are meeting the right needs in Wayne County.   If you need special accommodations to complete the survey, please call the office (315-946-5624).  You can also complete it on-line via Survey Monkey.

In November, AY will convene a stakeholder meeting which will include human service agencies that provide transportation, members of the Long Term Care Council, Wayne Coordinating Council to discuss the results of the surveys and focus groups to brainstorm resources to assist providing transportation to the under-served population that have no existing resource. We are looking to partner with a not for profit agency to better coordinate transportation services for the elderly that need additional support getting to their medical appointments.

Your help is greatly appreciated!



Penny Shockley, Director